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FAQ

Yes, we ship worldwide! You can select your country in the order process, the corresponding shipping costs and times will then be displayed.

We will deal with your order as soon as possible, and commonly it will be trackable in 1 to 4 business days, Keep an eye on the track & trace information for the latest delivery information. Commonly we need 1 to 2 days to prepare your order, most orders will be shipped out the same day, if in stock and subject to exceptions (we will notify you as soon as possible by e-mail).

we accept Paypal payment.

We have shipped your order with love. It can of course happen that you are not completely satisfied with your purchase.
please do contact us first in case you are not satisfied with your order, we will try our best to provide you the best solution.
You may request a return or exchange under the following conditions:
The return request is submitted within 30 days after you receive the order.
We accept returns for defective and non-defective products. New and slightly used products, including products that are opened or have been slightly used.
We accept exchanges.
Return method:please request a return in store or please by mail.
Currency that applies to this policy is USD, the amount will automatically be converted into the customer's local currency.
Please pay the Return label first, if damage or defect products, we will cover all related shipping costs when we received the returned items.
Restocking fee: No cost.
Refund processing time is 3 days, the amount of time it takes for the customer to receive a refund.

How annoying that you have received a wrong or damaged item! Of course in this case you may always contact our customer service by sending an email to kaftanmumu@gmail.com Include your order number, item number & take a picture of the item that was broken or received incorrectly. This way we can offer you an appropriate solution as soon as possible.
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